Shipping, Collection & Returns

Buying from Hillform

Hillform brings together original work, objects and other pieces connected to the artists and creative life of the studio. Because those things can vary considerably in size, value and fragility, delivery arrangements may vary too.

Shipping

Available shipping options and charges will be shown at checkout where standard shipping is available. Where an item is oversized, especially fragile or requires specialist freight, the product page will make this clear and we may contact you to confirm delivery arrangements. Where tracking is available, you will receive a dispatch email with tracking details once your order is on its way

Local collection

Where local collection is available, select the collection option at checkout. We will email you when your order is ready and provide collection instructions. Please wait until you receive the ready-for-collection message before travelling to the studio.

Original and handmade work

Many Hillform pieces are original, handmade or produced in small numbers. Natural variation, evidence of process and differences between individual pieces are part of their character and are not necessarily faults.

Damaged items

Contact us as soon as possible at info@hillform.com.au and include your order number, a description of the issue and clear photographs of the item and packaging. We will work with you on the appropriate next step.

Returns and exchanges

Your rights under Australian Consumer Law apply. Any additional change-of-mind returns, exchanges or item-specific conditions are set out in Hillform’s Shop Terms and on the relevant product page where applicable.